Refund policy

Right of withdrawal. If you are in the European Union you may withdraw from your purchase within 14 days of receiving it, without giving a reason. To do so, email contact@noorahfragrances.com with your order number.

Sealed fragrances. For health and hygiene reasons, a fragrance can only be returned if its seal (cellophane) is unbroken. Once a bottle has been unsealed it cannot be returned, unless it arrived damaged or is not what you ordered.

Damaged or wrong items. If your order arrives damaged or is not what you ordered, email us with a photo and we will replace it or refund you in full, including shipping.

Return shipping. For a return under the right of withdrawal, the cost of sending it back is paid by the customer.

Refunds. We refund within 14 days of receiving the return, to the original payment method, including the original standard shipping cost.